FAQ

 

Processing Time

All of our pieces are made to order, individually engraved and therefore the process takes a bit longer as the items are not bulk produced. Our production time for custom products takes up to 12 business days from the order date and does not include holidays or weekends. 

Tracking

Once your order is shipped you will receive an email with a tracking number for your order. Orders may be dispatched in multiple shipments.

Order Status
To check on the status of your order, and to track it once it’s been shipped, click on the "View Your Order" button in the confirmation or shipment email. There, you'll find your order with us and a link to track your package.

Shipping US

Standard orders shipping to the U.S. are typically delivered within 7-15 business days. All shipping time frames are subject to stock availability and credit card authorization and verification.

Canada & World Wide Shipping 

Orders shipping via Standard Shipping are typically delivered 10 - 20 business days after placing the order. For International orders, your origin country mail service will be delivering the package to you after the package passes customs. Transit times can vary GREATLY and occasionally packages can be substantially delayed if held up at customs. We don't have any control over your country's customs officials, so please understand the risk of delay. This isn't common, but it happens occasionally. Please understand you are taking a risk in buying internationally that your package may be (uncommonly) delayed up to 8 weeks.

Customs / Duty Charges:
We have no control over your country's customs officials. Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that we have no control over how your country charges duty. These are NOT extra shipping charges. So please find out about your country’s customs and duty policies if you’re concerned.

Order Cancellation

We only accept cancellation requests within 24 hours of placing the order. After 24 hours the jewelry is already in production. No exceptions!

Returns

We accept returns on items within 7 days of the delivery date. All Personalized jewelry and sale items are not eligible for a return. Please email us at sales@luxe-rose.com if you need to return an item. At this time, we don't cover the cost of return shipping. 

Terms of Service

By disclosing Your personal information, including payment information, shipping and billing address, creating an Account, and/or clicking “Purchase” or other similar button, You acknowledge that you have read these Terms, understand these terms and accept and agree to be bound by them. Eligible items may be returned to us in accordance with the Return Policy posted on this Website. Certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Luxe Rose does not cover additional customs fee charges. Luxe Rose is not responsible for applicable customs fees, import duties, taxes, or any other charges. Luxe Rose is not responsible for orders with an incorrect address, any loss of orders or delivery errors made by your local Post or the delivery company in accordance with our Terms & Conditions.